Position Spotlight: Home Recovery Care Manager

Jeannie joined Contessa as the Home Recovery Care Manager at Dignity Health in 2019. She is a licensed registered nurse with more than 20 years of experience. In her free time, she enjoys reading, listening to podcasts, and traveling. 

1. Briefly describe a day in your life as a Home Recovery Care Manager.

I oversee the day-to-day operations of the Home Recovery Care team at Dignity Health in Phoenix. I have an awesome team of registered nurses who monitor our Home Recovery Care patients. My team coordinates all necessary elements required for a patient to be cared for in their own home instead of a hospital. The goal is to deliver quality care and stellar outcomes while keeping the patient out of the hospital.

2. Why did you choose a career in nursing?

I wanted to choose a career where I would be able to advocate for people when they are the most vulnerable.  I wanted to ensure those who didn’t have a voice or weren’t able to express their needs, had someone to help them navigate through our complex medical system. This job allows me to do that, and more.

3. How does Home Recovery Care differ from traditional nursing jobs?

We are delivering hospital-level care in the home. Not only is it a new concept for all but, we are helping pave the way for the future of care delivery.

4. What is the best part of your job?

Helping patients get better and feel better. There is nothing quite like having patients call to keep you updated on their progress long after we’ve discharged them from our program. Knowing we were able to renew their quality of life is awesome! It makes all the hard work worth it.

5. What’s challenging about your job?

Ensuring the patient receives everything they need to get better both timely and safely. There are a lot of moving parts that must work together in order for our patients to be cared for in their home. The efforts that go into that coordination are challenging. Our Recovery Care Coordinator’s do a fantastic job. As difficult as our jobs can be at times, the reward at the end gives us the push we need to take on the next challenge.

6. What inspires you to come to work every day?

Knowing we make a difference in the lives of our patients!