Compliance and Ethics

Contessa is committed to conducting all its activities, services and interactions within appropriate ethical and legal standards.  The success of our business is dependent on the trust and confidence we earn from our employees, customers, partners and vendors.  We gain credibility by adhering to our values and commitments, displaying honesty and humility, and achieving company goals without sacrificing any of our values.  Compliance is core to who we are and what we do.

Contessa has a robust compliance program that includes a Code of Ethics and Business Conduct, detailed policies and procedures, training and intentional communication, and ongoing monitoring and auditing.  This program helps to ensure that everyone in the company understands their responsibilities as well as company expectations.  In addition, the compliance program provides supportive guidance and readily available support and resources when questions arise.

Please report compliance issues such as the following the compliance hotline (reports can be made by phone or online):

• Billing for services we do not provide
• Billing for services that are not medically necessary
• Billing for services that do not satisfy regulatory requirements (e.g., homebound status for home health or terminal condition for hospice)
• Violating the privacy or confidentiality of patient health information (HIPAA)
• Concerns about compliance with applicable laws or regulations.

Anyone using the hotline may remain anonymous. Those who choose to give their names will have their identities protected to the fullest extent practicable. In addition, any Contessa employees reporting possible misconduct in good faith shall be protected from retaliation in accordance with the company’s whistleblower policy.