Ascension Saint Thomas Rutherford Partners with Contessa to Bring Hospital-Level Care into the Home

Ascension Saint Thomas Rutherford is offering patients Hospital Care at Home, an emerging healthcare option that brings all the essential elements of inpatient care to the comfort and convenience of patients’ homes. Ascension Saint Thomas, in partnership with Nashville-based Contessa, was the first health system in Tennessee to introduce home-based hospital care at Ascension Saint Thomas Midtown and West in 2019.

“We are thrilled to bring Hospital Care at Home to Rutherford County and surrounding areas,” said Gordon Ferguson, president & CEO, Ascension Saint Thomas Rutherford Hospital. “Our goal is to keep the individuals we are privileged to serve healthy, and Hospital Care at Home will enhance and expand the efficacy and safety of the comprehensive care options across our system of care. This safe and cost-effective model increases patient satisfaction and outcomes while reserving hospital beds for the sickest patients.”

Hospital Care at Home aligns with Ascension’s Advanced Strategic Direction to reimagine new ways of providing care, by making quality care convenient and accessible in the homes of those we serve. This initiative supports Ascension’s Dual Transformation strategy by introducing new innovations that reflect the rapidly evolving healthcare environment by optimizing and transforming core healthcare operations while also creating new, transformational models that support our efforts to provide exceptional care in the most appropriate setting.

“Ascension Saint Thomas Rutherford continues to expand access to care with thoughtful offerings aligned with the needs of the community,” said Dr. Greg James, Chief Clinical Officer, Ascension Saint Thomas. “We look forward to bringing high-quality, affordable healthcare services into a convenient, comfortable location – home.”

Contessa is the nation’s leading operator of Hospital Care at Home, facilitating hospital-level care for patients in the home by providing three key elements: the clinical model that enables safe delivery of hospital-level care in the home; the administrative capabilities to be reimbursed by health plans; and Care Convergence, a proprietary technology platform that supports the clinical and administrative functions.

“Home-based hospital care is gaining national momentum, especially in the wake of the COVID-19 pandemic,” said Travis Messina, Chief Executive Officer, Contessa. “As a Tennessee-based company, we are proud to offer this service to our Murfreesboro neighbors.”

Patients using Contessa’s Hospital Care at Home model at health systems across the country have embraced this care option with over a 90% acceptance rate, resulting in a significant patient satisfaction increase. Hospital Care at Home has also resulted in lower costs and reduced readmission rates as compared to hospital care delivered in the traditional acute facility.

Hospital Care at Home is offered to inpatient and observational patients with acute, non-life-threatening medical conditions, such as congestive heart failure, dehydration or pneumonia. Patients are first evaluated by an Ascension Saint Thomas Rutherford doctor to determine if they can be safely treated in the home.

The Ascension Saint Thomas clinical team will be available 24/7 for patients, including:

  • Doctor visits via telehealth
  • Acute Care Registered Nurse in the home;
  • Recovery Care Coordinator, who will be the primary contact for patients

Patients are monitored for up to 30 days to ensure adherence to their doctor-prescribed care plan.

Currently, Hospital Care at Home is covered by eligible Cigna and BlueCross BlueShield of Tennessee members, with plans of expanding to other payers soon. It is available for patients at Ascension Saint Thomas Rutherford, West and Midtown. Click here for more information.

About Ascension Saint Thomas

In Tennessee, Ascension Saint Thomas operates nine hospitals in addition to a comprehensive network of affiliated joint ventures, medical practices, clinics and rehabilitation facilities that cover a 68-county area and employ more than 8,000 associates.  Across the state, Ascension Saint Thomas provided more than $137 million in community benefit and care of persons living in poverty in fiscal year 2019. Serving Tennessee for 15 years, Ascension is a faith-based healthcare organization committed to delivering compassionate, personalized care to all, with special attention to persons living in poverty and those most vulnerable. Ascension is one of the leading non-profit and Catholic health systems in the U.S., operating 2,600 sites of care – including 150 hospitals and more than 50 senior living facilities – in 20 states and the District of Columbia. Visit www.ascension.org.

About Ascension

Ascension (www.ascension.org) is a faith-based healthcare organization dedicated to transformation through innovation across the continuum of care. As one of the leading non-profit and Catholic health systems in the U.S., Ascension is committed to delivering compassionate, personalized care to all, with special attention to persons living in poverty and those most vulnerable. In FY2019, Ascension provided $2 billion in care of persons living in poverty and other community benefit programs. Ascension includes approximately 156,000 associates and 34,000 aligned providers. The national health system operates more than 2,600 sites of care – including 150 hospitals and more than 50 senior living facilities – in 20 states and the District of Columbia, while providing a variety of services including physician practice management, venture capital investing, investment management, biomedical engineering, facilities management, clinical care management, information services, risk management, and contracting through Ascension’s own group purchasing organization.

About Contessa

Based in Nashville, Contessa is the leader and pioneer of Home Recovery Care, a risk-based model that combines all the essential elements of inpatient hospital care in the comfort of patients’ homes. Founded in 2015, Contessa utilizes Care Convergence – a proprietary technology platform – to power the seamless delivery of Home Recovery Care that is safe, affordable and improves patient outcomes. Contessa’s turnkey solution provides upfront savings to health plans, enables health systems to reinvent their care delivery model and helps physicians deliver a better experience for patients.

For more information, visit contessahealth.com or follow us at @contessahealth.

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